Frequently Asked Questions

Everything you need to know about bringing comfort home.

What materials are used in Pelican Essentials products?

We prioritize sustainability and durability, using premium materials such as organic cotton, FSC-certified wood, and hypoallergenic recycled fills to ensure long-lasting comfort.

How long does shipping take?

Standard domestic orders typically arrive within 5-7 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy?

We offer a 30-day 'Love It or Return It' guarantee. If you are not completely satisfied with your purchase, you can return it for a full refund, provided it is in its original condition.

Do you offer assembly services for furniture?

Most of our furniture is designed for easy, tool-free assembly. However, for larger items, we offer a White Glove Delivery and Assembly service at checkout for an additional fee.

How can I care for my Pelican home textiles?

To maintain the quality of your linens and pillows, we recommend machine washing on a cold, gentle cycle and tumble drying on low heat. Specific care instructions are included on each item's tag.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm or Klarna.