Returns & Exchanges

At Pelican Essentials, your comfort is our priority, which is why we offer a 30-day trial period on all home furnishings to ensure they fit perfectly in your space. If you are not completely satisfied with your purchase, we provide a streamlined return process for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or contact our support team with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare the Item

  Carefully disassemble your furniture and pack it into the original shipping boxes to ensure the items are protected during transit.

• 3.
  Schedule a Pickup

  Once your return is authorized, we will coordinate a convenient time for our logistics partners to collect the package directly from your doorstep.

• 4.
  Receive Your Refund

  After our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.